What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service for all of our shipments.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. VNGNZ cannot ensure an address change after this point.
However, please e-mail us right away at firstname.lastname@example.org (within a 24 hour period) with the updated address (feel free to send puppy pics) We will do our best to make this change.
If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship. Not quite as efficient as carrier pigeons but what can ya do?
My tracking says my order was delivered, but I did not receive it. What can I do?
VNGNZ cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.
My order is being returned to sender. What happens now?
If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable.
What does First Class Shipping Mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS. Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility). Both Domestic forms of shipping are not consider expedited.
What does Priority Mail Shipping Mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility). Both Domestic forms of shipping are not considered expedited.
Do you ship internationally? How long do order deliveries take?
We ship worldwide. International Shipments can sometimes take anywhere from 2 to 8 weeks.
Note, delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
***Please be aware that some of the international orders are taking longer than usual to arrive***
Once the Parcel is scanned through Los Angeles Ca. we are not able to track the parcel. You would need to contact your local Post for further information regarding delayed shipments.
How much does international shipping cost? Do I have to pay customs fees?
International shipping costs vary worldwide, please go through the check out process to view your total beforehand.
Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (USD).
My international order hasn’t shipped yet. Why is it being delayed?
When placing an order, please be sure to use translated English font to avoid delays. Our shipping system does not recognize foreign character font, which causes a hold in printing your order.
We will need a translated address or alternate ship to address for the order to print properly.
*** UNFORTUNATELY WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES: ***
If you have any further questions not address here, please email: email@example.com